Symptoms

The file required by XpressPOS (default is xpresspos.xml) that is "Submitted" from the quotation software such as iQ, EntryNet, Reeb, etc. could not be found by XpressPOS. The following sequential errors will occur:

...followed by...

Cause

The "Import file Name" and/or "Import File Path" in the XpressPOS Options and Settings may not be set correctly.

The more likely possibility is that the user did not "Submit" the export file to the correct folder, or did not name it properly.

Resolution

The default settings for the file and path are shown below. When submitting the export file in the quotation software, the user must submit it to the folder that is set in the XpressPOS Options & Settings. The user must also name it the same as shown in the XpressPOS "Import File Name" box.

Please Note: Some programs may add the .xml even if the user has added it at the export or submit stage. The resulting file could be xpresspos.xml.xml, which would also cause the same error. You can verify the full name by looking at the properties of the file in Windows Explorer.(right-click on the file name)